Frequently Asked Questions

AccuPoint Diamond is an industry leader in turn-time. Nearly all repairs are completed within 24-48 hours of receipt and, in some cases, can be done the very same day.

If you are a Surgery Center, Hospital, Surgeon, or End User, you will need to request service through one of our 3rd party affiliates. If you are not sure who to contact, please email us and we can connect you with one of our top clients. 

RETAILERS and DISTRIBUTORS, please fill out the "NEW CLIENT FORM" and email it to us for registration. We will be happy to sign any forms you may have for us as well.

Once vendor setup is complete, diamond knives, accompanied by your PO, can be sent to us anytime. You will receive and evaluation as proof of receipt and to keep for your records.

Yes, AccuPoint Diamond offers a limited warranty on blades, epoxy, and calibration. Please contact us for more information. Some exclusions apply.

Blade

Defect-free at 300x upon delivery

Epoxy

6-month warranty

Calibration

6-month warranty